Safe and trustworthy
On Almelovoorelkaar you can easily get in touch with people who ask for help, offer help or want to do something for each other. To ensure that this platform is and remains safe and reliable for everyone, we take visible and invisible measures. You can also do a lot yourself. You can read more about both topics below.
6 tips to keep it safe
3. Verify identity
When contacting, ask for legal ID or a LinkedIn profile to verify that your contact is who they say they are. An honest person will have no problem with this. You can also ask for a Declaration on Behavior. Read more about the VOG on the website of the Ministry of Security and Justice .
4. Check the References
If you have found a match through this platform, we will ask you how the match was. You can send a thank you or recommendation and star how the match went. Here you will find the profile of a participant of this platform. This way you know that this person has helped people before or asked for help and whether this went well.
5. keep us informed
Do you feel that a certain person has wrong intentions? Contact us, we will be happy to help you.
6. Safe internet
A general tip that applies to all your internet use: keep it safe. A few practical tips:
- Make sure your computer and internet browser are up to date. This way you can use the website properly, quickly and safely.
- Are you using a computer in a public space? Don't forget to log out after using the website.
- Change your password regularly.
safety - What we do
We ensure that you can safely contact each other on this platform. But even after that, we protect your safety and the reliability of this platform. We do this as follows:
1. New User Verification
When a user logs in on Almelovoorelkaar, we check the information entered in the profile. In the event of incompleteness and doubt, the user will be contacted and the profile (possibly) temporarily closed. When a user is affiliated with an organization or association, you will see this reflected in his/her profile. Freelancers must display a valid Chamber of Commerce number in their profile.
2. Daily monitoring and moderation
Almelovoorelkaar checks all posted help requests, offers of help and all messages on a daily basis. We intervene in the event of activities that do not comply with our general terms and conditions or rules of conduct. The relevant user(s) will always be informed about this.
3. Local collaborations
Almelovoorelkaar works closely with care, welfare and voluntary organizations at a local level. In the municipalities where we have a cooperation agreement, an agreement is made locally that organizations (care/welfare) offer support to people with a request for help. If desired, they can help find and select volunteers and thus further guarantee a reliable match.
4. Easily accessible helpdesk
Questions, comments or feedback about Almelovoorelkaar are always welcome. You can reach us here. NLvoorelkaar is also easily accessible: from Monday to Friday from 09:00 to 18:00. By e-mail or by telephone on 088-8000603 (free, you only pay your usual calling costs). Also contact our helpdesk if you have an unpleasant experience with another participant of this platform. In this way we work together on a safe and friendly platform.
5. We protect your privacy
As a user of Almelovoorelkaar, your privacy is protected by us:
- Only your first name and the digits of your zip code (i.e. at district level, not at street level) are visible to other users. The postal code is necessary to know in which city or district you are asking for or offering help and in order to realize matches.
- You choose whether you want to be visible with your request or offer for help, or whether you prefer to respond to someone else. We know from experience that posting a request for help more often leads to a response.
- Messages between users are encrypted via the website. An e-mail address is therefore not released, only when you want it to be.
Read all details about privacy in the privacy statement.
7. Immediate action in case of violation of the conditions or rules of conduct
Almelovoorelkaar takes immediate action when a user violates the terms and conditions or rules of conduct. When we believe there is a material risk of unsafe or unpleasant situations, we delete all content and accounts. If necessary, we also work together with organizations and our local partners.
8. Users write references about each other for a trustworthy website
In case of a match between two users, we always ask you to write a thank you or recommendation. These credentials can be read in the user's profile. Have you found a nice or special match yourself? So always leave a reference. Nice for the other person to receive and handy for other users!
9. Liability & Insurance
An accident is in a small corner. Fortunately, in most cases you are insured through your own (liability) insurance. Always contact your insurance company in advance to make a report and indicate that you are doing volunteer work for someone else. This way you are insured free of charge in these types of situations.
When you start working as a volunteer for an organization, you are in most cases insured for the risks and liabilities that come with performing the tasks. This insurance is regulated nationally by the Association of Dutch Municipalities. Always ask during an introductory meeting how this is arranged at the organization in question.
Knowing more?
Do you want to know more about this subject, do you have questions or good ideas? Then please contact us.